At the core of anysuccessful business is the
ability to work together to accomplish common
goals. CAPITAL iDEA's believes that executive team building
should help leadership team members build on their strengths
and minimize their limitations. Through executive team building, we help improve
the communication, trust, appreciation, and understanding
among team members. In addition, executive team building will help
resolve conflict that impedes team effectiveness.
Our approach to executive team building is to start with an assessment of the team. This includes individual employee assessments as well as a team survey. The individual assessments provide each team member an understanding of their behavior and motivational style. Understanding one's own style helps in appreciating other peoples styles that may be different from theirs'. In addition, each person can focus on what they need to get out of the executive team building.
Once the assessment process is complete we now have a good picture of what is at the source of team dysfunction and conflict. Then we can develop the executive team building program that will best fit your needs.
Customer Service Sales Training |
The ability to service your customers in
the appropriate way is one of the keys to
long-term success. CAPITAL iDEA provides customer service sales training to
create a Customer Service environment in
organizations where customer service is
not something you do, but
defines the organization. Often customer service sales training focuses on developing loyal customers. While it is valuable to have loyal customers, our customer service sales training focuses on creating customer advocates. Customer advocates are not only loyal, but enthusaistically tell and encourage others to do business with you.
In order to have great customer service, your people and processes have to be in alignment for delivering on the promises to customers. That's why before we start the acutal cusotmer service sales training, we evaluate the strategy, people, and processes before we begin the customer service sales training to ensure you can achieve your goals.
We also examine each "touch point" that a customer has or could have with your organization. A "touch point" is any point of connection where there is interaction between your organization and the customer. For example, you send and invoice to your customer that is a point of connection. Examining these points of connection allows you to see where potential gaps could be from the desired state.
From there we are able to develop a customer service sales training program that will meet your needs.
|
